Delivery Coverage
We currently offer delivery within Singapore only.

Self-collection is also available at:
Fido’s Pawpose
53 Jalan Tua Kong
Singapore 457251

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Delivery Charges

• Orders of S$90 and above: Free delivery

• Orders below S$90: S$5 delivery fee

• Self-collection: No delivery fee

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Free delivery is calculated based on the value of each individual order. Multiple separate orders cannot be combined after payment has been completed to qualify for free delivery.

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Self-Collection

Customers who select self-collection may collect their order from Fido’s Pawpose during our clinic operating days and hours.

Orders will generally be available for collection from the day after purchase.

If you require your order urgently, please WhatsApp us after placing your order and we will do our best to arrange a suitable collection date and time.

Please wait for confirmation that your order is ready before coming to the clinic.

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Order Processing & Delivery Time

Orders will be processed and dispatched within 2 working days after payment has been successfully received.

Once your order has been dispatched, you can expect to receive an SMS with your parcel tracking information, where available.

Delivery will typically take a further 1–3 working days, depending on the courier and delivery location.

Delivery timelines are estimates and may vary due to courier operations, unforeseen delays, peak periods or other circumstances beyond our control.

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Courier & Tracking

Orders are arranged through EasyParcel, which may use different courier services depending on the delivery arrangement.

Once your order has been dispatched, tracking information will be provided via SMS where available.

Customers may use the tracking information provided to monitor their parcel's delivery status.

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Delivery Address

Please ensure that your name, delivery address, postal code and contact number are accurate before completing your order.

Couriers use the postal code provided to determine the delivery location.

If your delivery address is an office or company premises, please include the company name and relevant office details in the order notes.

Where two or more offices or premises share the same postal code, Fido’s Pawpose will not be responsible for delivery to the wrong office where the company or office details provided by the customer are incomplete or inaccurate.

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Delivery & Receipt of Orders

Customers are encouraged to check their order upon delivery and contact us as soon as possible if the order is damaged, defective or incorrect.

Click here to view our Returns & Refund Policy for the applicable process and conditions.

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Delayed or Unsuccessful Delivery

If a delivery is unsuccessful due to an incorrect or incomplete address, inaccurate contact details, unavailable recipient, or other circumstances attributable to the customer, additional delivery charges may apply for re-delivery.

If a delivery is delayed or unsuccessful due to circumstances outside the customer's or Fido’s Pawpose’s control, we will assist with the courier where possible.

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Shipping Information

To facilitate delivery, customers may be required to provide their mobile number and complete delivery address at checkout.

Shipping arrangements and applicable delivery charges will be displayed at checkout before the order is completed.