Privacy Policy

Last updated: 24/09/2026

Fido’s Pawpose respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website, create an account, place an order or otherwise interact with us.

Personal Data We Collect

Depending on how you interact with us, we may collect personal data such as:

Name
Email address
Mobile or telephone number
Billing and delivery address
Order and purchase information
Account information
Payment-related information necessary to process your transaction
Communications and enquiries submitted to us
Other information you voluntarily provide to us

We may also collect technical information when you use our website, such as information relating to your device, browser and website usage, where applicable.

How We Use Your Personal Data

We may collect and use your personal data for purposes including:

Processing and fulfilling your orders
Arranging delivery or self-collection
Processing payments
Managing your customer account
Responding to enquiries and customer requests
Providing order updates and relevant service communications
Managing returns, exchanges and refunds
Improving our products, services and website
Administering promotions, where applicable
Maintaining records and carrying out administrative functions
Preventing or investigating fraud, misuse or other unauthorised activity
Complying with applicable legal and regulatory requirements

Payment Information

Online payments are processed through Stripe.

Fido’s Pawpose does not directly store customers' full payment card details where payment information is processed by Stripe.

Payment information may be collected, processed and stored by Stripe in accordance with its own privacy policy and terms.

Delivery & Third-Party Service Providers

To fulfil orders and provide our services, we may disclose relevant personal data to third-party service providers where necessary.

These may include:

Stripe — payment processing
EasyParcel and its appointed courier services — delivery and fulfilment
Website, hosting, e-commerce or other service providers supporting our website and operations

We only provide information reasonably necessary for the relevant service or purpose.

Communications

We may use your contact information to communicate with you regarding your orders, payments, deliveries, returns or other enquiries.

Where applicable, we may also contact you regarding promotions, updates or other marketing communications in accordance with applicable requirements.

You may opt out of marketing communications where an unsubscribe option is provided or by contacting us.

Cookies & Website Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, improve website performance and understand how visitors use our website.

Third-party services used on our website may also use cookies or similar technologies in accordance with their respective policies.

You may adjust your browser settings to manage or restrict cookies. Please note that disabling certain cookies may affect the functionality of the website.

Protection of Personal Data

We take reasonable steps to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

When personal data is no longer required, we will take reasonable steps to dispose of or anonymise it appropriately.

Access & Correction

You may contact us to request access to personal data that we hold about you or to request correction of inaccurate or incomplete personal data, subject to applicable laws and any relevant exceptions.

We may need to verify your identity before processing such requests.

⁠Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal data, you may withdraw your consent by contacting us.

Please note that withdrawing consent may affect our ability to provide certain products or services, where the relevant personal data is necessary for that purpose.

Updates to This Privacy Policy

Fido’s Pawpose may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.

Any updates will be posted on this page and will take effect from the date of publication.

If you have any questions about this Privacy Policy, your personal data or how we handle your information, please contact Fido’s Pawpose using the contact details provided on our website.