Returns & Refunds Policy

Thank you for shopping with Fido’s Pawpose. We want you to be happy with your purchase. This policy sets out the circumstances in which returns, exchanges, replacements and refunds may be considered for purchases made through our online website.

Change-of-Mind Purchases

We do not accept returns, exchanges or refunds for change-of-mind purchases.

Customers are encouraged to review product descriptions, sizes, specifications and other relevant information carefully before completing their purchase.

For products such as harnesses, customers are encouraged to try the item on at our clinic before purchasing to ensure an appropriate fit.

Consumable Products

Consumable products, including food, treats and supplements, are non-returnable once opened.

For unopened consumable products, please contact us if there is an issue with your order and we will assess the matter on a case-by-case basis.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact Fido’s Pawpose within 7 days of receiving your order.

Please provide:

Your order number
A description of the issue
Clear photographs or videos showing the item and the issue

We may request additional information or photographs where necessary to assess the matter.

If the issue is confirmed to be attributable to the product or fulfilment of the order, we will arrange an appropriate resolution, which may include a replacement, repair, price adjustment or refund, depending on the circumstances and availability of the item.

Items Not Eligible for Return or Refund

Items may not be eligible for return, replacement or refund where the issue is caused by:

Misuse or improper use
Accidental damage
Unauthorised modification or repair
Normal wear and tear
Failure to follow the manufacturer's instructions or usage recommendations

Return & Exchange Process

Where a return or exchange is approved, Fido’s Pawpose will provide instructions on how the item should be returned.

Please do not send an item back without contacting us and receiving confirmation first.

Returned items may be inspected before a replacement, exchange or refund is processed.

Refunds

Where a refund is approved, the refund will generally be made to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

Any applicable delivery or payment processing charges may not be refundable where these charges have already been incurred, except where otherwise required under applicable Singapore law.

Customer-Requested Returns or Changes

Where a return, exchange or re-delivery is requested due to a customer preference or change of circumstances, additional shipping or delivery charges may apply.

Fido’s Pawpose reserves the right to assess such requests on a case-by-case basis.

If you have an issue with your order, please contact Fido’s Pawpose as soon as possible with your order number and relevant photographs or videos.